What if I am having problems logging into my account?
Please see our Digital Banking Help page for assistance accessing your account.
Is it safe to do my banking on the Internet?
Transactions done through Internet & Mobile Banking are protected in several ways. Accounts are protected with your private password and security questions. A timeout feature will automatically log you off after a period of inactivity. Your transactions are also secured by top of the line firewall protection. If you are a first time user, please fill out the online application to request a PIN or call our Member Service Center at (800) 914-4268 or (301) 586-3400 and select 1.
Do I need special software to use Internet Banking?
No, just your Internet connection and a secure browser such as Google Chrome, Firefox or Internet Explorer.
Are there any fees associated with Internet Banking?
There is no cost for the basic service. If you use Internet Banking to place a stop payment on a check, order a check copy, or reorder personal checks, then the appropriate fee would apply.
Can I use Internet banking to pay my bills?
Yes, a full featured Bill Pay service is available.
Can I review my accounts at any time?
Yes, with Internet Banking, you have access to your account information 24 hours a day, 7 days a week.
How soon would a stop payment take effect once I request it through Internet banking?
Once you place a stop payment through Internet Banking, we send you a stop payment request form to have you fill out and return to the Credit Union within 14 days. Upon the Credit Union's receipt of the signed form, a stop payment is placed on the check.
Will I always be able to see transactions I perform immediately?
Your balances will always reflect the transaction immediately. However, if your transaction was performed after business hours or on a weekend they will not be reflected in the transaction history until the next business day.
Why do I periodically receive the message: "Your financial institution is not available at this time. Please try again later"?
Our system requires regular maintenance, which requires a brief period of service interruption. Please try again in a few minutes.
After I make a transfer, is my balance correct?
All transactions are processed in "real time" so your available balance is accurate. However, if your transactions are processed after normal business hours, some transactions will not be posted until the next business day.
What is the difference with Mobile App, Mobile Browser, & Desktop Browser?
What is the fee for Internet Bill Pay?
The Bill Pay service is free to members.
How is the Internet Bill Pay service accessible to our members?
Bill pay is a feature of Internet & Mobile Banking. You must have access to Internet or Mobile Banking and a Market USA FCU checking account to use Bill Pay. If you do not have Internet Banking access, please contact us. AMFletcher
What can members do through Internet Bill Pay?
The Bill Payer service has the following features:
Who can I pay?
Payments can be made to any merchant, institution, or individual in the U.S., including credit card payments, utility bills and many others. (NOTE: Federal, State, or Local Government agencies, collection agencies, and alimony or child support payments are permitted but are not covered by the Guarantee)
What type of account is needed for Bill Pay?
A Market USA FCU checking account. If you do not currently have a checking account, learn how to open one on our Opening Accounts page.
How are payees set up?
A payee can easily be set up online. To add a payee, select "Add a Bill" from the Payment Center Menu. Follow the prompts to input the payee's information.
Once a Payee is established, what kind of information can I modify?
You may change all of the information for the payee. Including, payee name, account number, phone number, address, nickname and category.
What does "Due Date" or "Pay Date" mean?
"Due date" or "Pay Date" selection is the date that the payment is due to the merchant. Funds will be deducted from your account on this date.
How far in advance should payments be set up?
The calendar feature will show you the earliest possible due date. This is the date the payee will received the payment and the date funds will be deducted from your account.
What is the cutoff time for entering payments to be sent the same day?
If a payee is able to accept same day payments the cutoff time is 2pm EST.
When does Market USA FCU take the money out of my account?
Funds will be deducted from your account on the due date.
What happens if a payment is set up but the funds are not available at the time of a scheduled payment?
If funds are not available the scheduled payment will be submitted again the following business day. Each time a payment attempt is unsuccessful, the member will receive a notice. After two (2) attempts (once a day for two business days) and funds are still not available, a rejection letter will be mailed to the member. A final notice will also be sent notifying the member of the rejection
Can I change payment amounts?
Yes, under the "Pending Payments" section select "Change" next to the payment you wish to change. You may change the amount, due date, or cancel the payment.
Can stop payments be placed?
The Internet Bill Pay Service's ability to process a stop payment request will depend on the payment method and whether or not a check has cleared. The Internet Bill Pay Service may also not have a reasonable opportunity to act on any stop payment request after a payment has been processed. If you desire to stop any payment that has already been processed, you must contact Internet Bill Pay Member Service at 888-918-7654. Although every effort will be made to accommodate your request, the Internet Bill Pay Service will have no liability for failing to do so. The Internet Bill Pay Service may also require you to present your request in writing within fourteen (14) days. The charge for each stop payment request will be the current charge for such service as set out in the applicable fee schedule.
Can I view the payment history for specific payees?
Yes, select "Bill History" from the Payment Center menu
How do I know if a payment was sent?
You can verify that a payment has been made by reviewing the "Bill History" screen online. A paid status indicates that a payment has been sent.
Can a member obtain proof of payment?
You can verify that a payment has been made by reviewing the "Bill History" screen online. Proof of payment is also shown on the next bill you receive from the merchant.
What happens if Market USA FCU does not properly complete a bill payment on time or in the correct manner?
If the payment is not credited after five days, call the biller's customer service. If the problem still isn't resolved, you can send us a payment inquiry. We contact the biller on your behalf in an attempt to resolve the problem.
Are all payments electronic?
Most of the payees are set up to receive electronic payments. The database is always being updated and improved to make as many payments electronically as possible. Electronic payees receive payment information in an electronic format that automatically updates their accounts receivable system. Non-electronic merchants or individual payees receive a laser printed-paper check sent through the U.S. Postal Service.
Do I have overdraft protection with the Bill Pay service?
If you have overdraft protection attached to your checking account, than yes, your overdraft protection will cover Bill Pay deductions from your checking account.
Is there a restriction on the dollar amount I can pay using Bill Pay?
Yes, you can only pay up to $15,000 using Bill Pay.
What are e-Statements?
e-Statements are electronic versions of your regular Market USA Federal Credit Union statement you normally receive in the mail. They are available to you much faster than paper statements. In addition you can print them or save them on your computer for future access. The information on your e-Statements will be identical to the information on your paper statements. When you sign up for e-Statements will no longer receive paper statements in the mail. Benefits of e-Statements include:
What are e-Alerts?
e-Alerts are added benefits for members who sign up for e-Statements. These are notifications that you create, which are sent to you via email when specific events occur such as a check clearing or a loan payment becoming due.
Can I Receive e-Alerts on My Mobile Device?
Yes, if your mobile device accepts text messages, you can receive short-text alerts. (Please contact your service provider to find out if there are fees for receiving text messages or how to set up your mobile device address).
Is There a Fee to Enroll for e-Statements/e-Alerts?
No, this is another FREE benefit of your membership with Market USA FCU.
Can I Receive Paper Statements as Well as e-Statements?
No. You can either receive paper statements or e-Statements. You cannot receive both. While you will not be receiving paper statements, the e-Statements may be printed or saved to your computer. You will also have access to your e-Statements for two years starting with the August 2006 statements.
How Do I Enroll for e-Statements/e-Alerts?
To enroll, log into Internet Banking , click on the e-Statements/e-Alerts link, read the disclosure, accept the User Agreement and you are ready to go.
How will I Know When My e-Statement is Ready?
When your e-Statement becomes available, you will receive an email directing you to log into Internet banking to retrieve your e-Statement.
What if My email Address Changes?
Log in to Internet banking, click on the e-Statements/e-Alerts link on the menu and click on the Alert Addresses link. From here, you can delete or add new email addresses. You will need to activate the new email address before you can receive alerts. Please note that email address changes made here will ONLY affect e-Statements/e-Alerts emails.
What if I Want to Cancel My e-Statement/e-Alert?
You can switch back to paper statement at any time. To cancel, log into Internet banking, click on the e-Statement/e-Alert link on the menu and click on Stop e-Alert. Click OK to confirm. This will also delete all system, informational and personal alerts that you are signed up for in addition to all email/mobile address that you have registered. It may take up to one statement cycle for you to start receiving paper statements. Stopping or canceling your e-Alerts will not prevent you from receiving your e-Statements.
Can I Have My e-Statement/e-Alerts Notification Sent to Multiple Addresses?
Yes, you can choose up to two email addresses and two mobile addresses to which the notification can be sent.
Do I Need Software to View My e-Statements?
You will need Adobe Reader, a free software application from Adobe. This usually comes pre-installed on computers. If you don't have it installed, you can download this software for free from www.adobe.com.
What If I do Not Get My Alerts?
Make sure that you have activated your email address. Check your spam/junk/bulk folder and allow emails from firstname.lastname@example.org. You can view your alert history by logging into Internet Banking and clicking on the e-Statements/e-Alerts link. This will show you when the alert was sent or if the alert was not delivered due to a bad email address, etc. Be sure to check your spam/bulk folders to see if your email filters are sending the alerts there.
How Long will the e-Statements be Available?
Starting with the August 2006 statements, you will be able to view up to 24 months of statement history.
When will My e-Statement be Available for Viewing?
Your e-Statement will be available within the first few business days of the month.
How Do I Navigate Within the e-Statements/e-Alerts?
To get back to the previous menu, click on OK or Cancel at the bottom of the current page.
What if I Need to Speak to Someone?
What is Popmoney?
Popmoney is an easy, fast and secure online personal payment service that lets you send and receive money to and from others directly from your bank account. Market USA is providing this FREE service to its members within the online Bill Pay system. (Click on the Popmoney button/tab within Internet Bill Pay.)
With Popmoney, you can send money to just about anyone - anytime, anywhere in the US! All you need is their name, and either an e-mail address or mobile phone number to get started. The payment will be deducted directly from the sender's banking account and deposited directly into the recipient's account in as little as one business day. These transactions carry the same high level of security as online bill payments.
What is the transaction limit?
Daily limit up to $500 and weekly, up to $10,000. Limits may vary. Your individual limit will be displayed when you go through the process of sending money.
Can I send payments outside the United States?
Payments can not be delivered outside the United States.
What kind of payment accounts can I use with Popmoney?
You can only use payment accounts with check writing privileges. For example, checking and money market accounts are accepted, but savings accounts, credit and debit cards are not.
Why didn't my recipient receive a text message even though I entered his/her mobile phone number?
His/her mobile carrier may not support receiving text messages from Popmoney. If the carrier is not supported, a recipient will not receive text messages from Popmoney notifying them when you send money.
Will funds be deducted right away from my account?
If the recipient is already a member of Popmoney, then the funds will be debited from your account the next business day, and credited to the recipient the next business day. Recipients whose financial institution are not part of the network will be able to claim their money from The Popmoney Website, in which case your account will not be debited until the recipient claims the funds.
Are there fees associated with using Popmoney?
There is no fee to send or receive money using Popmoney. Standard fees still apply when enrolling in the Bill Pay Service ($2.95 per month unless you pay at least 2 bills per month). Popmoney payments do not count as bill payments.
How will I specify what type of alert they receive?
The sender of the funds will have the option to send the notification by text, email or both. The receiver of the funds does not have the option of how they would like to be notified.
Is there any way a member or a non-member could pick up a payment in the branch?
No, the Popmoney service is an electronic Person to Person payment service via the web.
What happens if I send a Popmoney payment and there is no money in the account when the ACH hits the account?
If a Popmoney payment is returned due to insufficient funds, your transaction limit is set to $0.00, and you will not be able to send Popmoney transactions. You will also incur an ACH insufficient funds fee. If you use Privilege Pay to pay a Popmoney transaction, you will incur a Privilege Pay Fee.
How long does a first-time recipient have to claim the funds?
Someone who has never registered for Popmoney before has 12 calendar days to register and claim the money. The money does not leave the sender's account until it is claimed. If the money goes unclaimed, the sender will receive an alert letting them know the payment has expired.
Who should I call If I'm having difficulty using Popmoney within Market USA's Internet Bill Payment System?
Non-Member recipients can call 877-898-5343, if they have questions about how to use Popmoney. (Open daily 7a - 1a EST)
What are the rewards for the VIP Checking Accounts?
During the month in which the account qualifies, the VIP Account pays a higher Annual Percentage Yield on a portion of your account balance.
What are the requirements that must be met to qualify for the rewards?
View all requirements on our VIP Checking page.
Will the requirements be pro-rated if I open my account later in the month?
The requirements remain the same regardless of when you open your account.
Is there a minimum balance requirement in order to receive my rewards?
No, as long as you meet the three stated requirements during the month, you will receive rewards for that month.
Is there a limit to the amount of money I can keep in my account?
No. However, the reward rate on the VIP account is paid on balances up to $15,000. Balances above that will earn the current Regular Checking account rate.
What if I do not meet the requirements for a particular month?
If you do not meet the stated requirements then your VIP account will not earn dividends for that particular month.
How can I check my qualification status during the month?
You can log into Internet Banking at any time to check your status. You will also receive an email on the last day of the month for which you did not qualify.
Do ATM transactions count towards the requirement of 12 Visa Debit Card transactions per month?
No. ATM transactions do not count. To meet this requirement you must complete 12 Visa Debit Card purchases during the month (signature based or PIN based).
Do Visa Check Card authorizations count towards the requirement of 12 Visa Debit Card transactions per month?
No. When you make a purchase using your Visa Check Card, the authorization for the transaction is processed right away. However, the transaction may not actually post to your account for a few days. In other words, if you make a purchase near the end of the month, it may not post to your account until the following month. The transaction will count towards your requirement during the month in which it actually posts to your account.
How do I enroll in e-Statements?
Log into Internet Banking and click on the "e-Statements" icon. If you need assistance logging in, contact our Member Service Center at 301.586.3400.
Why is the APY on my statement lower than the premium VIP APY?
If you have balances over $50,000, those funds will earn a lower APY which will make your actual APY lower than the stated premium APY for the VIP checking account.
Can I open my account online?
Yes, you can open your account by logging into Internet Banking. If you have an existing checking account, that account will be closed and converted to your new VIP checking. This will be done on the business day following the day that you open the account online. If you wish to maintain both accounts, you will need to contact us immediately. If you have multiple existing checking accounts, we will contact you for further instruction. If you have an existing Visa Check Card, you will be able to access your new account after 8 PM on the next business day.
How many VIP Checking Accounts can I have?
You may have one VIP account per primary account owner (if you have multiple member numbers, you will still be permitted to maintain only one VIP.
Can I convert my existing Checking Account to a VIP account?
This can be easily done by contacting our Call Center or visiting one of our branches. During the conversion process, your ATM/Debit card access, along with any electronic debits/credits will be automatically transferred to your new account. You will also be able to use your existing supply of checks.
Can I convert my existing to the new account online?
Yes, you can open your new VIP checking account by logging into Internet Banking. If you have an existing checking account, your existing checking account will be closed and converted to this new account. If you do not wish to convert your account, you will need to contact us immediately. If you have multiple existing checking accounts, we will contact you for further instruction.
How long after will it take for my existing Visa Check Card to be linked to my new VIP account?
If you opened your account in person or by phone, you will be able to access your new account after 8 p.m. on the day that you opened the account. If you open your account online, you will be able to access your new account after 8 p.m. on the next business day.
Can I use my existing checks?
Yes, your checking account number will be converted and you can continue using your checks.
If I have established e-Alerts, will these automatically transfer to my converted VIP Account?
This information will not automatically convert. You will need to log into Internet Banking to edit your e-Alerts for your new account. To do this, access the e-Alerts tab and click on the description of the particular alert that you would like to edit.
Once I've converted my checking account, will I be able to review account history that took place prior to the conversion?
You will be able to view your history using our transaction recall tool which is located in the drop down box within internet banking.
Will Visa Check Card transactions and/or direct deposits made before my account was converted count towards my monthly requirements?
No. Only transactions and/or direct deposits made on the newly converted account will count towards your monthly requirements.
Credit unions are not-for-profit financial cooperatives. We exist to serve our members, not to make a profit. Unlike most financial institutions, credit unions do not issue stock or pay dividends to outside stockholders. Instead, earnings are returned to our members in the form of lower loan rates, higher interest on deposits, and lower fees.
Credit unions are ruled by democracy. Each credit union member has equal ownership in the credit union and can vote for credit union board members-regardless of the amount he or she has on deposit.
Each credit union is governed by a board of directors, elected by and from the credit union's membership. Board members may serve voluntarily.
By current federal and state statutes, credit unions cannot serve the general public. People qualify for credit union membership through their employer, organizational affiliations like churches or social groups, or, in the case of community-chartered credit unions, by defined a geographic area.
Financial Education for Members.
Credit unions help members become better-educated financial services consumers. Additionally, credit unions are partnering with the National Endowment for Financial Education, a not-for-profit foundation, to expand financial education among high school students. A national study shows that just ten hours of personal finance education can positively affect students' spending and saving habits for a lifetime.
Social Purpose: People Helping People.
Credit unions exist to help people, not make a profit. Our goal is to serve our entire membership well, including those of modest means - every member counts. As a result, our members are fiercely loyal and they know their credit union will be there for them in bad times, as well as good. The same people-first philosophy causes credit unions and our employees to get involved in community charitable activities and worthwhile causes - just ask us.
Credit unions pay taxes - payroll taxes, sales taxes, and property taxes. In 1937, Congress exempted credit unions from federal income taxes and affirmed the exemption by statute in 1951. In addition, the Credit Union Membership Access Act of 1998 states: "Credit unions, unlike many other participants in the financial services market, are exempt from Federal and most State taxes because credit unions are member-owned, democratically operated, not-for-profit organizations generally managed by volunteer boards of directors and because they have the specified mission of meeting the credit and savings needs of consumers, especially persons of modest means."
What is Mobile Check Deposit?
Mobile Deposit is an application that allows you to deposit checks right from your smart phone! Take a picture of your check and submit it. It's that easy!
What is my Login ID and Password?
You will be able to access the deposit function by logging into Mobile Banking. To log into Mobile Banking, use your Internet Banking user name and password.
Is Mobile Check Deposit safe?
Yes; accessing Mobile Check Deposit from your mobile device will require you to log into Mobile Banking using your user ID and password.
Is there a fee for Mobile Check Deposit?
Market USA does not charge any fees for using Mobile Check Deposit. Message and data rates may apply. Contact your wireless carrier for details.
How do I enroll in Mobile Check Deposit?
Eligible accounts will be automatically enrolled for the service.
What are the eligibility requirements for Mobile Check Deposit?
To be eligible for Mobile Check Deposit, you must meet eligibility criteria as dictated by us, including, but not limited to: (1) having a checking account in good standing; and (2) having a properly formatted phone number and email address on file. You must also have a compatible Mobile Device.
What is a compatible device?
Mobile Check Deposit is specifically formatted for iPhone® and Android® devices with photo taking functionality.
Can I deposit my check into any account?
Most share accounts are available via Mobile Check Deposit (i.e. Savings, Checking, Money Market, Holiday Club, etc.). You cannot make loan payments using Mobile Check Deposit.
How do I endorse my check when I am depositing it via Mobile Check Deposit?
For Mobile Check Deposits, please: (1) sign (endorse) your check; and (2) write "for e-Deposit only at Market USA" below your signature. Example:
For e-Deposit only at Market USA
How do I check the status of my deposit?
You can view the status of your deposit at any time, by clicking on "Review My Deposit" within Mobile Check Deposit.
An "X" next to your deposit means that your deposit is currently being reviewed.
A "✅" next to your deposit means that your deposit is accepted. Deposits are not posted immediately upon acceptance; you will receive an email once your deposit has posted.
Why isn't my check being accepted?
Please be sure that your check is endorsed as describe above. Also, the system may be unable to read your check due to the handwriting, check condition or photo quality. If that is the case, you will need to deposit your check at a branch, shared branch, or ATM. When you review the status of your mobile deposit, the reason for rejection will be noted.
When will my deposit be available?
Funds are credited to your account after your check has been accepted. You will be notified once your transaction has posted. Deposits made after 1:00 p.m. EST Monday-Friday may not be posted until the next business day. Standard check holds apply. Please see our Mobile Check Deposit Agreement & Funds Availability Policy for details.
Will a hold be placed on my deposit?
Yes; standard check holds apply. Once your deposit has posted, you will see that amount reflected in your account balance. That amount may not be reflected in your available balance since standard check holds apply. Please see our Mobile Check Deposit Agreement & Funds Availability Policy for details.
How much can I deposit?
You can deposit up to $2,000 per day and $5,000 per rolling 30 day period.
What do I do with the check once I've deposited it?
Please retain the check for no fewer than 5 business days after the check has been posted to your account. After that, please shred the item.
What is FlexPay?
FlexPay is an online service allowing members to customize the monthly payment of an existing auto or personal loan.
Which loans are eligible?
An auto loan must have at least 3 months remaining with a balance of $3,000 or more. A personal loan must have at least 6 months remaining with a balance of $1,000 or more. Membership must be in good standing and the loan must be current with no delinquencies in the past 6 months to be eligible to use the FlexPay Program.
When am I eligible to use the FlexPay program?
Generally, you are eligible to use FlexPay after 8 months on an auto loan and 6 months on a personal loan. You can extend the term a minimum of 12 months and a maximum of 36 months. Once you change the term, you are eligible to use the program every 12 months thereafter.
Is there a fee to extend the term of my loan?
No, there is no fee to use this program.
Will I pay more interest over time by using FlexPay?
Yes. Your APR will increase and, if you make payments as scheduled, extending the term will increase the interest over the life of the loan. Remember, you can always make additional payments and/or pay off your loan early, without penalty.