Internet Banking FAQs

Q: Is it safe to do my banking on the Internet?
A: Transactions done through Internet Banking are protected in several ways. Accounts are protected with your private password and security questions. A timeout feature will automatically log you off after a period of inactivity. Your transactions are also secured by top of the line firewall protection. If you are a first time user, please fill out the online application to request a PIN or call our Member Service Center at (800) 914-4268 or (301) 586-3400 and select 1.

Q: Do I need special software to use Internet Banking?
A: No, just your Internet connection and a secure browser such as Google Chrome, Firefox or Internet Explorer.

Q: Are there any fees associated with Internet Banking?
A: There is no cost for the basic service. If you use Internet Banking to place a stop payment on a check, order a check copy, or reorder personal checks, then the appropriate fee would apply.

Q: Can I use Internet banking to pay my bills?
A: Yes, please visit the Bill Payer FAQs section on our website, for more information.

Q: Can I review my accounts at any time?
A: Yes, with Internet Banking, you have access to your account information 24 hours a day, 7 days a week.

Q: How soon would a stop payment take effect once I request it through Internet banking?
A: Once you place a stop payment through Internet Banking, we send you a stop payment request form to have you fill out and return to the Credit Union within 14 days. Upon the Credit Union's receipt of the signed form, a stop payment is placed on the check.

Q: Will I always be able to see transactions I perform immediately?
A: Your balances will always reflect the transaction immediately. However, if your transaction was performed after business hours or on a weekend they will not be reflected in the transaction history until the next business day.

Q: Why do I periodically receive the message: "Your financial institution is not available at this time. Please try again later"?
A: Our system requires daily, monthly and quarterly maintenance, which requires a brief period of service interruption. Please try visiting us later in the day.

Q: After I make a transfer, is my balance correct?
A: All transactions are processed in "real time" so your available balance is accurate. However, if your transactions are processed after normal business hours, some transactions will not be posted until the next business day.

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