e-Statements/e-Alerts FAQs

Q: What are e-Statements?
A: e-Statements are electronic versions of your regular Market USA Federal Credit Union statement you normally receive in the mail. They are available to you much faster than paper statements. In addition you can print them or save them on your computer for future access. The information on your e-Statements will be identical to the information on your paper statements. Benefits of e-Statements include:

  • Enhanced security as confidential information is not left sitting in your mailbox or lost in someone else's mailbox subjecting you to identity theft
  • Convenience
  • Faster access than through regular mail
  • Environmentally friendly because of reduced paper usage
  • Access to 24 months of statement history

* Members who sign up for e-Statements will no longer receive paper statements in the mail.

Q: What are e-Alerts?
A: e-Alerts are added benefits for members who sign up for e-Statements. These are notifications that you create, which are sent to you via email when specific events occur such as a check clearing or a loan payment becoming due.

Q: Can I Receive e-Alerts on My Mobile Device?
A: Yes, if your mobile device accepts text messages, you can receive short-text alerts. (Please contact your service provider to find out if there are fees for receiving text messages or how to set up your mobile device address).

Q: Is There a Fee to Enroll for e-Statements/e-Alerts?
A: No, this is another FREE benefit of your membership with Market USA FCU.

Q: Can I Receive Paper Statements as Well as e-Statements?
A: No. You can either receive paper statements or e-Statements. You cannot receive both. While you will not be receiving paper statements, the e-Statements may be printed or saved to your computer. You will also have access to your e-Statements for two years starting with the August 2006 statements.

Q: How Do I Enroll for e-Statements/e-Alerts?
A: To enroll, log into Internet Banking , click on the e-Statements/e-Alerts link, read the disclosure, accept the User Agreement and you are ready to go.

Q: How will I Know When My e-Statement is Ready?
A: When your e-Statement becomes available, you will receive an email directing you to log into Internet banking to retrieve your e-Statement.

Q: What if My email Address Changes?
A: Log in to Internet banking, click on the e-Statements/e-Alerts link on the menu and click on the Alert Addresses link. From here, you can delete or add new email addresses. You will need to activate the new email address before you can receive alerts. Please note that email address changes made here will ONLY affect e-Statements/e-Alerts emails.

Q: What if I Want to Cancel My e-Statement/e-Alert?
A: You can switch back to paper statement at any time. To cancel, log into Internet banking, click on the e-Statement/e-Alert link on the menu and click on Stop e-Alert. Click OK to confirm. This will also delete all system, informational and personal alerts that you are signed up for in addition to all email/mobile address that you have registered. It may take up to one statement cycle for you to start receiving paper statements. Stopping or canceling your e-Alerts will not prevent you from receiving your e-Statements.

Q: Can I Have My e-Statement/e-Alerts Notification Sent to Multiple Addresses?
A: Yes, you can choose up to two email addresses and two mobile addresses to which the notification can be sent.

Q: Do I Need Software to View My e-Statements?
A: You will need Adobe Reader, a free software application from Adobe. This usually comes pre-installed on computers. If you don't have it installed, you can download this software for free from www.adobe.com.

Q: What If I do Not Get My Alerts?
A: Make sure that you have activated your email address. Check your spam/junk/bulk folder and allow emails from notifications@marketusafcu.com. You can view your alert history by logging into Internet Banking and clicking on the e-Statements/e-Alerts link. This will show you when the alert was sent or if the alert was not delivered due to a bad email address, etc. Be sure to check your spam/bulk folders to see if your email filters are sending the alerts there.

Q: How Long will the e-Statements be Available?
A: Starting with the August 2006 statements, you will be able to view up to 24 months of statement history.

Q: When will My e-Statement be Available for Viewing?
A: Your e-Statement will be available within the first few business days of the month.

Q: How Do I Navigate Within the e-Statements/e-Alerts?
A: To get back to the previous menu, click on OK or Cancel at the bottom of the current page.

Q: What if I Need to Speak to Someone?
A: You can contact our Member Service Center via email at memberservices@marketusafcu.com or by phone at 301-586-3400, option 3 or toll free at 800-914-4268, option 3.Our business hours are Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. - 5:00 p.m. and Thursday from 9:00 a.m - 6:30 p.m.

Log into Internet Banking and sign up for e-Statements/e-Alerts now. It's free, it's easy, it's secure.

   
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